FitMoon Care & Support

Having trouble with your watch? Please don't worry. We stand 100% behind our products. Whether it's a setup issue or a defective unit, we are here to make it right.

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Hassle-Free Replacements

If your watch experiences any quality issues, we will send you a brand-new replacement for absolutely free. No complicated return process is required.

100% Satisfaction Guarantee

We take full responsibility for your shopping experience. We kindly ask you to give us the opportunity to solve your problem before making any final decisions or sharing your feedback online.

24-Hour Fast Response

Reach out to us anytime. Our dedicated support team responds within 24 hours to turn any frustrating situation into a 5-star experience.

Video Guides

Learn how to set up and get the most out of your FitMoon watch.

How to pair your watch

How to calibrate your compass

Submit a Warranty Claim

Please fill out the form below with your Amazon order number. Let us turn your problem into a happy resolution!